Customers demand excellence throughout all business processes and in every transaction with your company. Service degradation can often be traced to employees who lack sufficient training. Outstanding subject matter expertise is often the key to achieving favorable customer interaction.

The challenge for your highly skilled people is balancing numerous assignments simultaneously. You need them to resolve complex technical problems right away, yet they often are the only people with the expertise to design and deliver your training.

Added to this challenge is the need to develop affordable customized and targeted courses that can be delivered in multiple locations. Engaging the services of an expert training partner like Glow Networks can prove to be the most cost effective and flexible solution.

Utilizing Glow’s superior network expertise enhances the effectiveness of your employees by letting them focus on solving complex daily issues and building customer loyalty. Our highly educated and experienced instructors, who also have strong hand-on experience in engineering, can complete your courseware development and deliver the courses. We provide you flexible delivery options, which means we can conduct the sessions at your location or at our training facilities in Richardson, Texas.

Knowledge transfer from our technically competent instructors offers you the option of standalone training support or as an integrated part of your existing training program.

Glow Network’s passion for quality and focus on the latest technologies has attracted some of the industry’s leading telecommunication-training experts. We have paired them with highly educated and experienced engineers working in a structured and disciplined environment. Together they combine technical expertise and business savvy to deliver a constantly updated curriculum with high impact results.

Distinctive, scalable, and consistent solutions are the result of industry leading intellectual property, algorithms, and Glow’s unique tools.

Glow Networks training solutions are customized to meet our client’s specific needs. Working with your teams, we identify the organization’s detailed requirements and develop flexible solutions. Our expertise is in the wireless and optical technology areas with a focus on emerging technologies.

Tier level course structuring helps ensure our solutions meet your specific needs. Tier-1 contains our basic courses. They provide an understanding of the concepts of technologies like SONET, Optical Telecommunications, Network Engineering, Network Planning and Wireless Telecommunications Principles.

Our Tier-2 solutions are very detailed courses. They help your team understand high level structure through courses like Emerging Broadband Technologies, Next Generation Packet Networks and Protocols, LAN / WAN- The Future of Multimedia Networks, Ethernet over fiber, IP over DWDM, etc.

Our industry experienced courseware developers can create custom solutions for your latest technology products and services as well. Working directly with your new product development teams, we can ensure timely delivery of courses to meet your market launch requirements.