Typical Requirements

A service provider’s operational environment can be its most sustainable distinction or its greatest liability. The effectiveness of an operational environment is determined by three factors: processes, personnel, and OSS infrastructure. If any of these factors are improperly implemented, it can limit the effectiveness of the environment.

Service providers typically expect the operational environment to be:

• Flexible and cost effective
• Able to provision service quickly to drive revenue
• Comprised of open processes that leverage systems capabilites
• Capable of reducing system integration costs
• Automated to reduce cycle time and costs

Once the organization’s operational requirements have been established, the service provider should work with experts to establish a plan for reviewing and evolving the OSS infrastructure and business processes.

Achieving Your Vision

Glow Networks’ expert network support system services are designed to help you leverage your operations environment to gain a competitive edge.

We precisely define your requirements and work with top system integration partners to ensure consistent deliverables, minimal rework, automation opportunities and faster system integration implementation cycles. Through these strategies, we can reduce your overall costs.

Glow provides business processes identification to support end-to-end workflows and documentation for your current manual and partially automated processes. We make recommendations to match your business requirements with an OSS that meets current and future business needs.

Our Innovative Approach

Glow understands what is involved in operations support systems and how database format impacts process effectiveness. Our highly experienced engineers take a systems approach, producing data flow models and leveraging their knowledge of how technology selection drives the OSS functionality.

Detailed knowledge of equipment capabilities and our strong service provider experience enable Glow Networks to develop accurate system requirements documents.

Our engineers use a structured and disciplined approach creating a quality-driven culture focused on customer service. They consistently combine technical expertise and business savvy to deliver high impact results.

Targeted Solutions
 
Glows’ comprehensive network support system services specifically meet service providers’ current and future requirements. These services are customized to each client’s technical, financial, and strategic needs.

Our expert engineers first define your system requirements by conducting a thorough gap analysis on current systems and processes. After the analysis, we integrate future technology evolution plans to optimize your systems.

Next, we prepare a detailed document that captures the requirements including explicit data flows and data models. In addition, we recommend specific systems to maximize the overall effectiveness of your operational environment. We complete this service by providing references to systems integrators.

Glow complet010AB1es the service by monitoring the system integration process to eliminate rework and ensure the final solution maps directly to the systems document.

Positive Results

Detailed, accurate requirements identification and documentation

Expert process maps

Detailed data flow and data models

Cost effective OSS recommendations

OSS integration plans

Let Glow Networks assist you in enhancing your ability to deliver rapid service while lowering operating costs. Our services are flexible and scalable – tailored in all aspects to fit your requirements.

Great Decisions

Glow Networks delivers network expertise to optical and wireless equipment vendors and service providers. Through network planning and analysis, deployment, training, and operational consulting services, we help our clients increase revenue, manage capital and operating expenses, improve time to market, and increase their competitive advantage. We combine proven methodologies, processes, and software tools with highly experienced professionals to enable our clients to create new levels of customer value.