Typical Requirements

One of the most important business aspects for service providers is the network platform and the ability to convert network investments into revenues. The most successful providers optimize their networks to maintain cost and service advantages over rival companies.
Infrastructure scalability and operations control are among the top eight criteria used to determine a service provider’s overall value. Reducing operations cycle times and costs is also vital.

Network reliability and availability are critical for maximizing customer retention and maintaining competitive advantage. Service Level Agreements (SLAs) allow you to differentiate your offering. However, knowing how your network performs at these levels can be a challenge.

Lowering maintenance time and cost require consistent fault management processes and procedures. Glow Networks is uniquely positioned to assist in operations analysis and process optimization to help you meet these objectives.

Achieving Your Vision

Glow’s customized Operations Process Review Service is aimed at finding every opportunity to lower your cost. We know how to identify process roadblocks, delays, poor hand-offs, and other inefficiencies that slow delivery and impact quality.

Reducing cost and improving speed are good starting points, but Glow will help take this a step further. The experts on our team also focus on benchmarking and improving network performance metrics. Our depth of experience and knowledge ensure that we offer the speed and agility necessary to enhance the overall process.

Glow Networks’ operations analysis enables you to deliver competitive and sustainable services to your customers. By using our expertise, your internal resources are free to focus on winning business, building customer loyalty and achieving your business objectives.

Our Innovative Approach

Glow Networks provides intelligent solutions to both equipment vendors and service providers. This allows us to integrate state-of-the-art technology and multi-vender experience with the latest real world service provider experiences.

Our engineers use a structured and disciplined approach creating a quality-driven culture focused on customer service. They consistently combine technical expertise and business savvy to deliver high impact results.

Distinctive, scalable, and consistent solutions are the result of industry leading intellectual property, algorithms, and Glow’s unique tools.

Targeted Solutions

Your company will achieve impressive results leveraging Glow Networks’ experience in operations management, network operations, and change management.

We initiate our distinctive operations analysis service by ensuring we have a thorough understanding of your business vision and market penetration strategy. Next, we review your current Service Level Agreements and evaluate your network performance against these agreements.

Glow’s experienced process engineers will benchmark your current practices and identify operations inefficiencies. Next, they will provide a thorough review of your current and anticipated technology introduction schedules.

To ensure best-of-class service, we develop and continually refine our operation models. Additionally, we will provide detailed recommendations for improvement opportunities and integrate them into a well-documented implementation plan. The plan provides opportunities for core process automation.

Our change management leadership consulting service will aid your team to ensure the recommendations are implemented on time and with minimal impact to the organization. Training services are also available.

Positive Results

Glow designs, delivers and implements optimized processes for superior maintenance and service delivery. Our services typically:

• Reduce overall operations costs by 10-20 percent.
• Decrease maintenance and spares costs and lower “system mean time between failures.”
• Improve network performance with increased network availability and reliability.

Let Glow Networks help you speed your service fulfillment while lowering operations costs. Our flexible, scalable solutions can be tailored in all aspects to fit your requirements.

Great Decisions

Glow Networks delivers network expertise to optical and wireless equipment vendors and service providers. Through network planning and analysis, deployment, training, and operational consulting services, we help our clients increase revenue, manage capital and operating expenses, improve time to market, and increase their competitive advantage. We combine proven methodologies, processes, and software tools with highly experienced professionals to enable our clients to create new levels of customer value.