Typical Requirements

Service providers rely on equipment vendors to provide multiple levels of tech nical support for fast, successful network service restoration.

Network reliability and availability is important to maximize customer retention and to maintain a competitive. In fact, service providers rank post-sales service support performance as one of the top criteria when selecting an equipment vendor.

Equipment vendors expect their partners to enhance resource effectiveness so they can focus on winning more business and building customer loyalty. They need professionals with extensive networking experience developing cost-effective solutions for:

• Network Maintenance Support
• Technical Assistance & Support(TAS)
• Performance Monitoring
• Service Level Agreement Validation

Achieving Your Vision

Glow’s professional consulting service offers expertise to provision, monitor, isolate and troubleshoot networks. We can deliver customer support with confidence and help free your employees to focus on winning new customers.

Our engineers will work with you to develop and implement a detailed coverage plan based either by geography or by specific customer(s). We analyze the network operational requirements and determine optimal solutions for you and your customer.

Glow’s designs help increase support delivery speed while reducing operations costs. Our solutions are designed to allow you to address problems from the NOC rather than dispatching personnel and equipment to site.

Our Innovative Approach

Glow Networks provides intelligent solutions to both equipment vendors and service providers. This allows us to integrate state-of-the-art technology and multi-vender experience with the latest real world service provider experiences.

Our engineers use a structured and disciplined approach creating a quality-driven culture focused on customer service. They consistently combine technical expertise and business savvy to deliver high impact results.

Glow Networks’ modular services offer you the option of standalone support or as an integrated part of your existing support organization.

Targeted Solutions

Your company will achieve impressive results leveraging Glow Networks’ experience in operations management, network operations and network support.

Our network maintenance support service begins with a detailed study to determine the optimal scheme based on core network metrics, mean-time-to-repair, reliability and availability. Based on the results of the study, we build a team to meet your specific requirements (geographic presence, technology, etc.)

Emergency response, maintenance support and field verification plans are also included in the network maintenance support service.

Our Technical Assistance Support (TAS) service provides expertise and facilities for tier-1 TAS including:

• Call center management and staffing
• Trend analysis by customer and technology
• Incident reporting
• Root cause analysis

Performance monitoring service provides an early indication of network issues including any staff augmentation requirements. Glow provides the facilities and expertise to support:

• SLA verification
• Remote configuration verfication
• Capacity monitoring
• Perfomance monitoring

Positive Results

Glow Networks provides comprehensive delivery, recommendations or assistance in the following areas:

• Detailed network maintenance support study
• Emergency response requirements
• Planned maintenance support
• Field verification
• TAS
• Trend Analysis
• Root cause analysis
• Performance monitoring
• SLA verification
• Remote configuration verficiation
• Capacity monitoring
• Performace monitoring

Let Glow Networks help you exceed your customers’ support services expectations. Our flexible, scalable solutions can be tailored in all aspects to fit your requirements.

Great Decisions

Glow Networks delivers network expertise to optical and wireless equipment vendors and service providers. Through network planning and analysis, deployment, training, and operational consulting services, we help our clients increase revenue, manage capital and operating expenses, improve time to market, and increase their competitive advantage. We combine proven methodologies, processes, and software tools with highly experienced professionals to enable our clients to create new levels of customer value.