Glow Networks has long provided resources to staff Network Operations Centers for monitoring, managing, and troubleshooting problems on a network. The staff thus provided is fully qualified to provide oversight of problems, configuration-and-change management, network security, performance-and-policy monitoring, reporting, quality assurance, scheduling, and documentation by using sophisticated network management, monitoring and analysis tools. These resources are specifically trained and orientated to provide support 24 hours a day, 7 days a week. Typical daily processes include the following:

• Monitoring operations of all backbone links and network devices.
• Ensuring continuous operation of servers and services.
• Providing quality support for network users.
• Troubleshooting all network and system-related problems.
• Opening tickets to track and document resolution of problems.

The following are some examples of projects:

• NOC support for optical networks
• NOC support for monitoring GPON network
• Multi-vendor network monitoring for a wireless Carrier
• Software upgrades and retrofits for soft switch